Prepares, stages, sets up, and performs basic startups and shutdowns for hardware (e.g., racks, hard drives, switches) according to specifically written instructions provided via checklists, guides, standard protocols, emails, guidance from other technicians, and/or direction from management escalates resolution of challenging or complex tasks to others as needed to meet Service Level Agreements (SLAs) and may perform tasks in tandem with other technicians to comply with procedures and safety protocols. Receives guidance and supervision to develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment develops and acquires a fundamental understanding of the functions of, and interactions between network and server equipment.ĭemonstrates awareness that changes to their area impact the work of others asks questions when they do not have required information and may provide feedback on changes to processes to management.Ĭomplies with Data Center Services (DCS) business unit and service-level policies, procedures, and deadlines with guidance from other technicians escalates resolution of compliance issues to technician leads.Ĭompletes assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) per task type while meeting established Service Level Agreements (SLAs), with guidance from other technicians appropriately escalates tickets to more experienced technicians.

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